FAQs

Why should I use reviews?

User generated reviews has become a very popular way for brands, retailers and platforms to demonstrate the value of their product or service in an authentic, engaging and affordable way. Studies show increased conversion when adding reviews to a website, higher engagement numbers on organic social media and better CTR and CR metrics for paid social media.

What are the pricing and fees?

Please talk to our team.

What products and services are expeerly reviews for?

Expeerly reviews are done on a wide variety of products or services. From electronics to travel, banking, gastronomy and beauty. Talk to us.

What are expeerly reviews?

Expeerly reviews are reviews on products or services created by the expeerly reviewer community. These reviews are generated and distributed in places that your customers shop or research products.

Where are expeerly reviews distributed?

They are distributed on our retail partner network as well as on social and their own expeerly URL

Can I request revisions or edits to reviews created by reviewers?

For authenticity reason we only correct factual mistakes. Expeerly reviewers have the freedom to speak about your products or services in an authentic way.

Is there a minimum budget requirement for managed reviews services?

Our managed services are flexible and can accommodate various budget sizes. We'll work with you to create a customized plan that aligns with your budget and goals.

Can I integrate reviews seamlessly with my existing marketing and e-commerce platforms?

Yes, we offer integration options to ensure that reviews can be easily incorporated into your existing marketing and e-commerce platforms for a seamless customer experience.

Where can I see all my videos

You need to click on a campaign or "All assets". Then you click on the pop up window, then you see all available videos including a download button.

I'd like to integrate the videos on my product detail page, how can I do that?

We provide a hosting solution for you. Please get in touch for more details.

How can I download my videos?

You need to click on "All assets". Then you see all available videos including a download button. You can also click the title link for a browser version.

What are the different editing options?

Ther are 3 basic editing options. 1. Adding the name, picture & bio on a simple card fading in. This gives extra crediblity to the video. 2. You can also add your customer logo. 3. Just the raw/unedited files. If you require a custom editing, please indicate in the field below. For more info, check this video: https://youtu.be/3hTaMPZtnJM

What's the difference between a video on physical products, services or employees?

The difference is quite simply that it's either a video on physical products, services & experiences or employee testimonials. A physical product campaign will allow you to add a tracking link, a voucher code if applicable and the reviewer can confirm the reception of the product. A campaign on service & experiences is similar. Here you can add a booking link and also a voucher code. Employee testimonials on the other hand are a seperate category where you can invite your employees to participate directly. This creates a private campaign link you can then share among your workforce. The employees will get direct access to the platform to submit their videos. For more info, check this video: https://youtu.be/nYgHumdajIM

What video quality can I expect?

Our reviewers film either with their hand held smartphone or a tripod. They make sure that they always have sufficient lighting. However they don't use gimballs or mounted cameras. It's a testimonial video and not a feature film after all. Please check this video for more details: https://youtu.be/vL35tZsaFtM

How to create a campaign?

After signing up, you can go to "New campaigns" and create a new campaign using the Campaign editor. Please watch the video for a complete walk through: https://youtu.be/BEmsoUngmLY

What is the typical turnaround time for reviews campaigns through your managed services?

Turnaround times can vary depending on the complexity of the campaign, shipping and the availability of reviewers but we typically expect reviewers to create content for you within 4 days after receiving your product.

When I upload a new video to the same campaign, it doesn't show.

If this happens, please choose a different file name, refresh your browser and try again. Please check this video for a step by step guide: https://www.youtube.com/watch?v=LHdCkGocCxg

Do I get the products / services for free?

Typically yes but not always. Please check on the campaign detail page the specifics.

What if I am delayed submitting my work due to vacation, sickness, other?

Please inform us immediately under hello@expeerly.com. We generally reduce compensation by 50% for late submission. Very late submissions result in a fee of USD 500 + cost of product / service for the reviewer.

How long does it take until I find out I got hired for a campaign?

Typically between 3-5 days.

What happens after I submit my work?

Our clients or our team will review it and send you feedback. Videos after feedback need to be uploaded within 2 days. We limit feedback to two rounds unless more become critically necessary.

I can’t see any open campaigns

We are busy acquiring new campaigns for you all the time. Please check in again later. Most campaign offers are also sent out via email to all our reviewers so keep your eyes out for that.

How do I know I wasn’t chosen for a campaign?

You will be automatically notified if you haven't been successful. You can always apply to more campaigns.

Do I need to post videos on social media?

No. Content doesn’t need to be posted on social media.

Can I post my video also on social media?

Please check with us first on hello@expeerly.com

How can I become a reviewer on your platform?

To become a reviewer, sign up on our platform and complete your profile. We'll review your application, and once approved, you can start collaborating with brands.

What types of reviewers are you looking for?

We welcome a diverse range of reviewers in all languages and locations. We are both open to experienced reviewers and reviewers who have never done content before.

Is there a minimum follower or audience requirement to join your platform?

No. We don't require you to post the content on your social channels. Sometimes brands may ask for that but it isn't the norm.

How do I get paid for collaborations on your platform?

You'll negotiate payment terms directly with brands when they send collaboration requests. We will pay out your negotiated rate as soon as the brand approves your content. The exception are managed campaigns which have a fixed price.

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What types of campaigns and brands can I collaborate with?

Our platform offers a variety of campaigns from different industries, including Fashion, Beauty, Travel, Electronics and more. You can choose opportunities that match your interests and expertise.

Do I have creative freedom when working with brands on your platform?

Yes, you have creative freedom. Brands provide guidelines, but you can collaborate with them to create content that aligns with your style and their vision.

Are there any fees or charges to join your platform as a reviewer?

Joining our platform as a reviewer is free. When you participate in a campaign, you can place a bid and will be paid according to this bid. Depending on the currency you use to connect your bank account with Stripe, a conversion fee by Stripe may apply.

How do I communicate with brands and negotiate terms on your platform?

You can communicate with brands through our messaging system. When a brand sends a collaboration request, you can discuss terms and reach agreements within the platform. The exception are managed campaigns that have usually a fixed price.

Why do you ask for proof of identification on the platform?

Brands typically feel more comfortable knowing that you are verified prior to sending out products or closing deals with reviewers. The information stays with expeerly and isn't shared.

Can I work with brands outside of your platform while being a part of it?

Yes, you can collaborate with brands independently outside of our platform. However, any collaborations facilitated through our platform must adhere to our terms and guidelines.

What are the typical budgets brands work with?

Budgets vary by campaign and brand. You suggest your own rate when applying to a campaign but can see the brands indicative budget.

How can I submit my content assets?

Please go to "Running campaigns" in the top right corner of the menu. Then you can select your campaign. If you haven't done soe, please confirm that have received the product or you have done the servce. Once confirmed, you'll see upload windows for each required asset. Here's a screenshot.

Chrome won't let my upload my videos

Make sure that you don't have any due Chrome updates. Finish updating Chrome, then it should work.

How will I get paid?

Please click on “my account” and under payments, connect a stripe account. Payments are released as soon as your video is approved. Please check this video for a step by step guide: https://www.youtube.com/watch?v=z5XIPzn2hUI

I want to change my bank account details connected with Stripe

That's possible, please go to your expeerly account, then open "payments" and click the link to your Stripe account. In Stripe you can go to settings at the top right and add or change your connected bank account. Please check this video for a step by step guide: https://www.youtube.com/watch?v=s7P3YMqIgXk

How much money do I make for a campaign?

Please check the incentive section at the top of the campaign page. You'll see a budget and further incentives for the campaign. You can place your bid accordingly. The client company or we as expeerly will then get in touch regarding your bid over our messaging system or you'll get hired immediately.

I made a mistake connecting/can't connect my bank account with Stipe

If you started by for example selecting a country and then your bank is located in another country, you won't be able to finish your setup. In this case it's the easiest if you start the process from zero by adding a stripe account with a different email address. Contact us for removing your existing account connection. Please check this video for a step by step guide: https://www.youtube.com/watch?v=z5XIPzn2hUI

When clicking on "Connect my bank account via Stripe" or "Go to your Stripe dashboard" the link doesn't work

This is most likely because your browser is blocking a pop-up window to open. As Stripe is a 3rd party service, it requires a new tab in your browser to open. Safari is by default blocking this and is not even asking you anymore if you want to open in a new window. Please go to your settings and allow that pop-ups are allowed to open, or at least that you're asked if you agree or not. Then you can refresh the page and go back to click on the button. Please check this video for a step by step guide: https://www.youtube.com/watch?v=3hJ4rXMzYe0

Why is my payment less than what it says on the campaign page?

Payment is done in USD and there will be adjustments to foreign currency. Stripe also takes a percentage of earnings out.

Where can I find a payout history & credit note?

Please go to your account and "Payments". There you'll find a history of payouts and for each payout a credit note.

Can I download a PDF of the credit note?

Yes, you can save the page as PDF or print out directly.

Where can I see the details about which videos have been watched and where?

You can go to "Video Distribution" in your account. In "Distribution Channels" you'll see all your videos directly linked to the channels where they have been published. Learn more about this in a video here: https://www.youtube.com/watch?v=Mzo9j-bvkKg

I can't complete my onboarding

Typically other users have issues with the following:

- Phone number, please make sure you enter your complete number, our platform will format it correctly

- Sample pictures, please upload as PNG, JPG or JPEG- Sample video, the maximum size is 50MB, please make sure it's not larger, if you tried it, you need to refresh your browser before trying again

Please check this video for a step by step guide: https://www.youtube.com/watch?v=04qNWsQx4js

My sample video is too large

Please resize to maximum 50MB

Why do you require a copy of an ID document?

We want to make sure that you're a real person and ensure the high quality of our reviewer community.

I can't upload my sample video

The maximum size is 50MB, please make sure it's not larger. If you tried it, and this didn't work, please logout, refresh your browser before trying again and then log back int. Please check also this video for a step by step guide: https://www.youtube.com/watch?v=04qNWsQx4js

I can't reset my password

Please try to reset your password in an incognito window and make sure to delete all old password reset emails first. Please make sure that the new passwords match and it's a new password. Then it should work.

How do I create a great video?

Please check this video on tips & tricks to create a great reviews video: https://youtu.be/z7CzTUn8XVI

How much time do I have to submit the video?

Typically you have 4 days after you receive the product / experience the service. Please check your campaign detail page for specifics on your campaign. We are strict on timelines and will reduce your fee by 50% if a video isn’t submitted in time.

What video format do I need to film in?

Please view the specifics on the campaign detail page for the campaign. It is clearly indicated which format is required. For further information on the different formats, please check this video: https://youtu.be/pr3CNCHiZXs

Are the videos scripted?

Find guidance on what each video requirement is directly on the campaign detail page. All the guidance you need is visible there.

What is a direct-to-camera video?

It means that for at least some sequences in the video, you will be speaking directly into the camera. See a video example here.: https://youtu.be/_k2i2VocWjw

What is a 16:9 format video?

To learn more about the different formats, please watch this video: https://youtu.be/pr3CNCHiZXs

What is a voice-over video?

A voice over video is a cut of different so called “B Roll” sequences (each lasting 3-5 seconds) that you put together and then add a voiceover on top. Find an example here: https://youtu.be/_k2i2VocWjw

What is a 4:5 format video?

To learn more about the different formats, please watch this video: https://youtu.be/pr3CNCHiZXs

What is a 1:1 format video?

To learn more about the different formats, please watch this video: https://youtu.be/pr3CNCHiZXs

What language shall I speak in the video?

Find language details on directly on the campaign detail page. All the language details you need is visible there. Please also check this video for more information: https://youtu.be/GbITy01ZGRM

What is b-roll video material?

In user-generated videos, "B-roll" clips are extra footage that's used to make the video better. These clips show different things related to the main video. Please check this video too: https://youtu.be/pwmj3lvFyYs

What kind of photography material do I need to submit?

It depends on the campaign, you can find photography requirements direclty on the campaign detail page. Have a look at this video for more info: https://youtu.be/wLf_k3e-K8U

What is a 9:16 format video?

To learn more about the different formats, please watch this video: https://youtu.be/pr3CNCHiZXs

What are quotes I need to submit?

It depends on the campaign, you can find quote requirements directly on the campaign detail page, or check this video for more info: https://youtu.be/rTU3bvzMw2Y

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